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If you are wondering why you cannot get into your account today, it’s probably because you haven’t activated Facebook Protect in your account yet. Early in March, Facebook started sending an email titled ‘Your account requires advanced security from Facebook Protect’ to select user asking them to activate Facebook Protect in their accounts by a certain date else risk getting locked out of their accounts.

The Verge notes that the email came from the address – [email protected] – which resembles a common form of spam mail and hence was ignored by a lot of users. The email was not spam, as it turned out. Facebook wanted to contact high-risk users to ensure that their accounts were protected by March 17, so they could avoid being locked out. The deadline has passed and people who did not activate Facebook Protect are receiving messages explaining why they cannot access the accounts and what they should do next.

But things aren’t always so simple. Twitter has reported that Facebook users have been locked out of their accounts despite activating this feature before the deadline.

Some users reported issues with receiving their text-base two factor authentication codes on their phones.

Meta announced in December last year that it would soon require high-risk users to use two-factor authentication to protect their accounts. The company stated that it would soon require its highest-risk users (which includes journalists and human rights activists) to activate Facebook Protect in their profiles.

In case you haven’t turned on Facebook Protect in your account yet, here’s a step-by-step guide of what you need to do:

How to enable Facebook Protect in Your Account

Step 1: Click in the top-right corner of Facebook the downward-facing arrow.

Step 2: Click Settings & Privacy, then click Settings.

Step 3: Click on Security and Login.

Step 4: Under Facebook Protect, click Get Started.

Step 5: Click Next on the Welcome Screen.

Step 6: Next, click on the Facebook Protection benefits screen.

Step 7: Facebook will scan your account to identify potential vulnerabilities. They’ll also make suggestions as to what you can do.

Step 8: Click Fix Now, and follow the instructions on screen to turn on Facebook Protect.