How to book Mumbai Metro One e-ticket on WhatsApp

Mumbai Metro One Private Limited, which runs the metro services in Mumbai, has created an “e-ticket” for commuters. You can book this e-ticket directly through WhatsApp. According to some reports, Mumbai Metro One (Mass Rapid Transit System), is the first MRTS in the world that offers e-tickets via WhatsApp.

For the unversed, this metro service runs on the Versova-Andheri-Ghatkopar route of the city. The paper QR Ticket is available at ticket counters for commuters.

WhatsApp: How do I book Mumbai Metro One eticket?

These are the steps you need to take in order to get an e-ticket via WhatsApp:

  1. Send a Hi text to 9670008889 using WhatsApp
  2. The OTP will be sent to WhatsApp.

This OTP must be presented at the ticket counter. The OTP is valid for five minutes. To use the metro, this one-time password must be entered at the ticket counter within 20 minutes. As we mentioned, commuters have an option to scan QR codes and receive a ticket from the platform.

It would be even better if the WhatsApp bot could provide information about the fare for different routes. MMOPL claims that they have adopted many technological innovations such as bank combo cards and mobile QR tickets.

For the unversed, Versova-Andheri-Ghatkopar is the first metro route in Mumbai and the Mumbai Metro One has a daily ridership of 2,60,000.

BMC, the Brihanmumbai Municipal Corp. (BMC), collaborated with WhatsApp in order to create MyBMC Assist, a WhatsApp chatbot. The chatbot allows Mumbai residents to get support and register complaints. It also lets them apply for festivals permissions, renew their licenses, pay taxes, etc. To access grievance resolution and renewal services, Mumbaikars need only send “Hi” messages to WhatsApp at 89999228999.



The Mumbai metro system offers an “e-ticket” through WhatsApp. It is the first to use this form of payment, and according to some reports, it has created a ticket for commuters directly via WhatsApp. The MTA, Mumbai Metro One Private Limited, which runs the metro services in Mumbai, also